What is Free Range?
We choose to supply only free range meats because we believe in the wellbeing of the animal during its life. Free range animals are exposed to sunlight, grass, natural flora and fauna and have space to roam. This leads to a happy and healthy natural animal.
Do you sell organic meat?
We don’t sell organic meat because there is a higher cost associated with production due to the extra certifications and requirements. This higher cost doesn’t necessarily translate into a higher quality product — there are no requirements around welfare to be certified organic. We prefer to support quality, sustainable farmers who look after their animals.
I have allergies, what goes into your marinades?
We cut, make and pack everything we sell at Millin’s. Most products containing gluten, nuts or dairy have this listed on the product information in the online store. If you have any further questions, please call (02) 9948 1342.
Is it safe to buy online?
Yes. We use only internationally recognised standards of payment for our online store — PayPal and Stripe (for credit card payments).
Are my details secure?
Our website is PCI compliant. Our website is fitted with a Secure Socket Layer (SSL) to ensure maximum protection to secure information sent via online transactions.
I’ve forgotten or lost my password, what can I do?
On the ‘My Account’ page, you will receive a link to reset your password when you click on ‘Lost your password?’
When do I need to order by?
Please place your Click & Collect order before midnight on the day prior to collection. Please remember we aren’t open on Sundays.
When will my order be ready to collect?
You can collect your order anytime from 9am the next day after ordering. Please remember we aren’t open on Sundays.
What if I can’t make it to collect my order on the specified day?
If circumstances change and you can’t make it to collect your order, please give us a call as soon as you can on (02) 9948 1342 or email firstname.lastname@example.org and we will hold it for up to 24 hours. After this time, you can come in anytime and we can make it up on the spot for you.
What if I have a problem with my order?
If you have a problem with or questions about your order, please don’t hesitate to call us on (02) 9948 1342 or email us: email@example.com within 24 hours and we will be only too happy to assist in any way we can.
You can also view our Terms and Conditions here.
Is there a minimum order for Click & Collect?
No, not at all.
Can I use my Rewardle card when I come in to the store to collect my order?
Of course! You won’t be able to pre-order any reward items though; they will be as available on the day you come in to collect your order. Usual conditions of one $30 purchase per customer per day still apply.
Do you donate to charities?
We are proud supporters of many local schools and charities and only too happy to give back to the community that supports their local independent businesses.
Are there employment opportunities at Millin’s?
We are always on the look out for keen passionate creative people to join the team. Call us on (02) 9948 1342 for a chat!
Is there a minimum order for delivery?
No, there is no minimum order amount for delivery, however orders under $100 will be subject to a $15 delivery fee.
Questions About Deliveries
Is there a minimum order for delivery?
No, there is no minimum order amount for delivery, however orders under $75 will be subject to a $15 delivery fee.
What days is delivery available?
We deliver on Mondays, Wednesdays and Fridays.
When do I need to place my delivery order by?
Please place your delivery order before midnight on the day prior to delivery – midnight Sunday, Tuesday or Thursday.
When will my order be delivered?
Your order will be delivered between 12pm and 5pm on the day of delivery in a sealed and iced cooler box.
Can I order more than a day ahead?
Yes, you can specify a delivery day (provided it’s a Monday, Wednesday or Friday) up to a week in advance.
Do I need to be home for delivery?
All deliveries will be delivered in a sealed and iced cooler box that should keep un-refrigerated for up to 4 hours. Deliveries should be placed in a fridge as soon as possible. If you are not home when we deliver, you should leave clear instructions for where to leave the box (preferably in the shade and out of view of passers by) as once we have delivered to the address, you are then responsible for the safety and quality of the delivery. No guarantees on quality can be made if you are not home at the time of delivery.
What areas do you deliver to?
Allambie, Balgowlah, Balgowlah Heights, Beacon Hill, Beauty Point, Brookvale, Cammeray, Clontarf, Cremorne, Cromer, Crows Nest, Curl Curl, Dee Why, Fairlight, Forestville, Frenchs Forest, Freshwater, Manly, Manly Vale, Mosman, Neutral Bay, North Balgowlah, North Sydney, Queenscliff, Seaforth, St Leonards, Waverton, Wollstonecraft.
What should I do with the polystyrene cooler box?
We’d love to recycle our polystyrene boxes as much as possible so please reuse your box as you wish, drop it in to the shop when you’re driving past, or simply leave it out for us to collect when we bring your next order.
Can I use my Rewardle card for deliveries?
Unfortunately your Rewardle card can only be used in-store as the system is not supported online. We will notify all online customers via our website if this changes.